Many of our training seminars are now available in webinar format making our programs even more accessible and cost effective. more...

We work with executives, managers, sales and service personnel, and management teams to help improve performance. more...

It costs 7 to 10 times more money to find a new customer than to retain an existing one. In these challenging economic times it is even more critical for you to retain your customers. For as little as $0.99 per response we can custom design a powerful customer satisfaction reply service for you, and help you retain your most valuable asset...your customers! more...

In an increasingly competitive world, building strong client relationships is a critical success factor for all organizations. Our Rules of Strategic Selling seminar series brings a holistic approach to help your people perform at their highest potential. more...

The ability to build and maintain good interpersonal relationships is a fundamental success skill regardless of a person’s career choice. And, it is even more critical for management and sales personnel. An article that appeared in the Wall Street Journal identified the inability to get along as one of the top 5 reasons why managers fail. If it’s time for your organization to build stronger working teams, more effective leadership skills, and higher levels of customer more...

A growing number of clients have taken advantage of our new online research and survey capability since its launch in June 2006. more...

There is never a good time to waste money in an organization, and in today's tighter economic climate eliminating waste is even more critical. Eliminating waste and ensuring highly efficient processes are two ways that your organization can help ensure its continued viability and profitability. more...

Organizations looking for a pragmatic, easy-to-use approach to project management will love "Easy Pieces". "Many organizations find project management training too complex and difficult for their people to use," said Thomas Stirr, president of Thomas-Ritt Associates. "Our back-to-basics approach can really help organizations adopt a practical approach to project management into their operating culture. more...

Probably not. If you are a typical B2B marketer you may be throwing money away on an advertising agency you don't really need. In the past small to mid-sized business-to-business marketers have found it difficult to find the right advertising and marketing people to help them move their sales forward. more...

Each and every time a customer comes into contact with someone from your organization a “Moment of Truth” takes place. And, at that moment the reputation and image of your company can be positively reinforced, or eroded, depending on what your customer experiences. more...

Each of us is born with the seeds of greatness inside, but few people ever come close to reaching their full potential. Over the past 5 decades research has uncovered a number of tools like affirmations, visualization, and mental rehearsal, that individuals can use to re-orient themselves for success. more...

Successful people face challenges and setbacks just like everyone else. Leon Uris, the author of Exodus, failed English three times and never graduated high school. more...

Trade and consumer shows represent some of the best marketing opportunities available to any company, but far too often organizations fail to plan and execute successful events. To be effective sales personnel cannot apply the same techniques they use in their day-to-day sales presentations. Our "Selling at the Circus" trade show selling skills program provides your people with the focused skills they need to succeed. more...